Submit
Student files a complaint through the guided portal. AI classifies and routes it instantly.
Clarion gives universities a modern platform to capture, route, and resolve complaints — with full transparency, smart automation, and leadership-ready analytics.
How it works
Student files a complaint through the guided portal. AI classifies and routes it instantly.
Staff receives the ticket, reviews AI insights, and takes ownership with one click.
Resolved with a full audit trail. The student rates the outcome.
Capabilities
Everything needed to transform complaint management at scale.
Students file through a structured, accessible portal. AI pre-categorizes and extracts key details on submit.
Automatic classification and department routing eliminates manual triage and cuts response times significantly.
Full timeline visibility for submitters, with protected internal notes for staff. Everyone sees exactly what they need.
SLA tracking and trend dashboards surface systemic issues before they escalate.
Granular RBAC for students, staff, department heads, and institution management.
Deadlines tracked automatically. Breached SLAs trigger escalation so nothing falls through the cracks.
End-to-end security
JWT auth, RBAC, and full audit logging on every action.
Anonymous submissions
Submitters can remain anonymous without losing the ability to track.
Institution-scoped
Complete data isolation per institution. Nothing leaks across tenants.